Frequently Asked Questions
What is the return policy?
What is the return policy?
Please check your items upon receiving them. Any manufacturing defects must be reported to Dusty Boots Kids Co LLC within 7 days of receiving at dustybootskidsco@gmail.com
You will have 7 days to get your defected item in the mail with provided tracking to us. We will issue returns labels for items with defects only! Should you fail to get your defected item in the mail within those 7 days, your item is no longer eligible for exchange. If we do not have an item in stock to exchange in replace of your defected item, STORE credit to our online store dustybootskidsco.com will be issued. Please allow 5-7 business days after we receive your item for us to inspect and issue your store credit.
All returns must be returned in the original packaging along with the tags in tact (within 7 days of receiving) Unwashed and unworn.
A store credit will be issued upon inspection of said item when it arrives back to us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Final Sale Policy
All sales are final and are not refundable.
Discount Code Policy
Any item that a discount code is used on/ sale items are final sale, we do not replace/discount further for manufacturing defects should your item have one under any circumstances.
How do I start a return?
To start a return, please send us a photo of the defect at dustybootskidsco@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted!